Frequently Asked Questions


  • Account Creation

    • If you work for an accredited pre-K–12 public, private or parochial school or qualified university or college, you may be eligible for an institutional account.

    • To set up an institutional account, click Sign Up located at the top of most pages on our website and follow the instructions to create an institutional account.

    • Yes, you can place an order, but contract pricing or other discounts many not be applied.

  • Returns and Refunds

    • Prior authorization is required for all returns. Returns must be made within 6 months from the date of invoice. HMH cannot guarantee credit for unauthorized returns. Pro-rated free material must be returned to receive full credit. Contact Customer Service HERE for authorization.

    • If you have received the incorrect material, please contact us HERE

    • If items are missing from your order, please contact us HERE

    • If you have received material with a manufacturer defect, please contact us HERE

    • Most orders enter the shipping process shortly after you place your order. If you need to cancel your order, please contact us as soon as possible by clicking HERE

    • If you have received damaged material, please contact us HERE

  • Taxes

    • We collect sales tax in all states because we have a physical presence (employees) in all states. Please note that the following states do not have a sales tax: Alaska, Delaware, Montana, New Hampshire, and Oregon.

    • The sales tax rate is based on the shipped to destination. This includes the tax rates for applicable state and local tax authorities.

    • HMH charges a combined shipping and handling fee. This is taxable in some states and not in others based on the tax laws of each state.

    • These types of products are taxable in some states and not in others based on the tax laws of each state.

    • Taxes may be included in the total cost of your order. If you have questions regarding taxes on your order, please click HERE to contact us.

    • If you have not already provided your state sales tax exempt certificate to HMH, please send your tax certificate to 1-800-878-3934. Please write your HMH account name, a contact name, and telephone number on the tax form or coversheet

  • Tracking Your Shipment

    • You can track your order HERE

    • Please allow 7-10 business days from the date you place your order for delivery. If you unable to track your order, please contact us HERE

    • Please contact us HERE

    • To view your order’s estimated shipping and delivery dates, please click HERE

  • Technical Information

    • For answers to any technical questions, please visit our Technical Support page.

  • Security and Accessibility

    • For answers to any questions about account security or accessibility, please visit our Privacy Policy page.

  • Payment and Promotions

    • Individual consumers may purchase with all major credit cards. You may pay with Visa, MasterCard, Discover or American Express
      Registered Institutions may purchase using all major credit cards or with a valid purchase order.

  • Product Search

    • If you are looking for something specific, enter a few words into the search box HERE, and we’ll show you all the matching results. For better results, try restricting your search to a particular type of product category

  • Placing an Order

    • You can contact us HERE to place an order by phone, fax, or e-mail or you can place an order online HERE

  • General Contact Information

    • Click HERE to contact us

    • Donation requests may be submitted to hmh.csr@hmhco.com for consideration on a case-by-case basis.

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