Frequently Asked Questions


  • Account Creation

    • If you work for an accredited pre-K–12 public, private or parochial school or qualified university or college, you may be eligible for an institutional account.

    • To set up an institutional account, click Sign Up located at the top of most pages on our website and follow the instructions to create an institutional account.

    • Yes, you can place an order, but contract pricing or other discounts many not be applied.

  • Returns and Refunds

    • Prior authorization is required for all returns. Returns must be made within 6 months from the date of invoice. HMH cannot guarantee credit for unauthorized returns. Pro-rated free material must be returned to receive full credit. Contact Customer Service HERE for authorization.

    • If you have received the incorrect material, please contact us HERE

    • If items are missing from your order, please contact us HERE

    • If you have received material with a manufacturer defect, please contact us HERE

    • Most orders enter the shipping process shortly after you place your order. If you need to cancel your order, please contact us as soon as possible by clicking HERE

    • If you have received damaged material, please contact us HERE

  • Taxes

    • We collect sales tax in all states because we have a physical presence (employees) in all states. Please note that the following states do not have a sales tax: Alaska, Delaware, Montana, New Hampshire, and Oregon.

    • The sales tax rate is based on the shipped to destination. This includes the tax rates for applicable state and local tax authorities.

    • HMH charges a combined shipping and handling fee. This is taxable in some states and not in others based on the tax laws of each state.

    • These types of products are taxable in some states and not in others based on the tax laws of each state.

    • Taxes may be included in the total cost of your order. If you have questions regarding taxes on your order, please click HERE to contact us.

    • If you have not already provided your state sales tax exempt certificate to HMH, please send your tax certificate to 1-800-878-3934. Please write your HMH account name, a contact name, and telephone number on the tax form or coversheet

  • Tracking Your Shipment

    • You can track your order HERE

    • Please allow 7-10 business days from the date you place your order for delivery. If you unable to track your order, please contact us HERE

    • Please contact us HERE

    • To view your order’s estimated shipping and delivery dates, please click HERE

  • Technical Information

    • For answers to any technical questions, please visit our Technical Support page.

  • Security and Accessibility

    • For answers to any questions about account security or accessibility, please visit our Privacy Policy page.

  • Payment and Promotions

    • Individual consumers may purchase with all major credit cards. You may pay with Visa, MasterCard, Discover or American Express
      Registered Institutions may purchase using all major credit cards or with a valid purchase order.

  • Product Search

    • If you are looking for something specific, enter a few words into the search box HERE, and we’ll show you all the matching results. For better results, try restricting your search to a particular type of product category

    • Please click HERE to view our online catalogs

  • Placing an Order

    • You can contact us HERE to place an order by phone, fax, or e-mail or you can place an order online HERE

  • Manuscript Submissions

    • Unfortunately, we are unable to accept unsolicited manuscript submissions. If you want to publish a manuscript, a good way to start is by looking for a literary agent in the Literary Marketplace. This is a reference book that can be found in most public libraries. The book lists literary agents around the country, their addresses and phone numbers, and the types of books that they specialize in handling. You might also want to pick up a copy of the Houghton Mifflin Harcourt Trade Division book How to Be Your Own Literary Agent by Richard Curtis.

    • Houghton Mifflin Harcourt regrets that we can no longer consider unsolicited poetry. Since our poetry publishing program is quite small, we have decided to reserve it for the authors to whom Houghton Mifflin Harcourt has already made a commitment. Please seek out resources like Poet's Market if you want to pursue publication.

    • Clarion Books and Houghton Mifflin Harcourt Books for Young Readers are the hardcover imprints of the Houghton Mifflin Harcourt Books for Young Readers Division. Although we have distinct publishing styles and separate editorial staffs, our submission policy is consistent for all imprints.

      While we accept unsolicited and unagented submissions, we do not respond unless we are interested in publishing the work or would like to request a revision. Our time frame for a response is up to twelve weeks. We regret that we cannot respond personally to every submission, but each manuscript does receive careful consideration.

      Your manuscript should be typed and submitted via mail. We do not accept submissions by e-mail or fax. Please do not send a self-addressed return envelope or postcard, as materials will not be returned. Manuscripts will be recycled if we determine that they are not a match for our publishing program.

      For picture books and novels, please send the entire manuscript. For nonfiction, submit a synopsis and sample chapters.

      When submitting work to any publishing house, it is useful to check your local bookstore or library to get a sense of the company’s publishing style. This research may also help you determine which HMH imprint is best for your work. Please submit exclusively to one HMH imprint.

      Our mailing addresses are as follows:

      Clarion Books / Submissions
      215 Park Avenue South
      New York, NY 10003

      or

      Houghton Mifflin Harcourt Books for Young Readers / Submissions
      222 Berkeley Street
      Boston, MA 02116-3764

      Houghton Mifflin Harcourt Books for Young Readers / Submissions
      215 Park Avenue South
      New York, NY 10003

    • Illustration Submission Guidelines
      The design department receives samples from potential illustrators of picture books and fiction book jackets for Clarion Books, Harcourt Children’s Books, and Houghton Mifflin Books for Children. (Illustrations that are part of a picture book dummy with text should be submitted to the editorial department per the instructions above.)

      Send color copies or tear sheets; do not send original artwork or slides. Please show a limited selection of your strongest work. Illustrations that feature children or animals are helpful, but feel free to submit other subject matter. Samples will not be returned. We will contact you only if we have a potential illustration assignment.


      Our mailing addresses are as follows:

      Clarion Books and Harcourt Children’s Books
      Design Department / Art Samples
      215 Park Avenue South
      New York, NY 10003

      Houghton Mifflin Books for Children
      Design Department / Art Samples
      222 Berkeley Street
      Boston, MA 02116-3764

      Dictionary Department
      Houghton Mifflin Harcourt
      222 Berkeley Street
      Boston, MA 02116

  • Rights and Permissions

    • For information on obtaining permissions for use of any material appearing in Houghton Mifflin Harcourt Trade Division general interest fiction and nonfiction and or children's titles, except dictionary permissions, please contact our Permissions Department.

      Requests must be made in writing and may be mailed or faxed. Please state specifically the title and author (and copyright year or edition number, if possible) of the book you are planning to reference, and be as specific as possible regarding the intended use of materials. For selection reprint requests, please allow four to six weeks for response. Response time varies for other types of requests. The address for our Permissions Department is:

      Houghton Mifflin Harcourt
      Permissions Department
      215 Park Avenue South
      New York, NY 10003

      You may also contact our general interest and children's Permissions Department by fax at 212-420-5899 or via e-mail at trade.permissions@hmhco.com.

      Dictionary Permissions:
      For inquiries on obtaining permission for use of any material appearing in Houghton Mifflin Harcourt reference publications, please contact Dictionary Department Permissions via fax at 617-351-1116, or by regular mail at the following address:

      Dictionary Department Permissions
      Houghton Mifflin Harcourt
      222 Berkeley Street
      Boston, MA 02116

      K-12 Educational Content requests:

      Direct written requests to:
      Houghton Mifflin Harcourt Publishing Company
      Attn: Contracts, Copyrights, and Licensing
      9400 South Park Center Loop, Orlando, FL 32819
      Fax: 407-345-2418
      or email school.permissions@hmhco.com
      or use our on-line form http://customercare.hmhco.com/permission/HMHEducation.html

    • Subsidiary Rights
      For film or TV rights, translation or dramatic rights, permission to use material from an HMH title or a subsidiary rights request, please contact our Rights and Permissions department:

      Subsidiary Rights
      Houghton Mifflin Harcourt
      215 Park Avenue South
      New York, NY 10003
      Telephone: (212) 420-5800
      Fax: (212) 420-5899
      E-mail: trade.permissions@hmhco.com

      Publicity Inquiries
      For Publicity questions regarding general Trade books, including review copy requests, author events, promotional materials, Images, or Electronic Press Kits contact:

      Publicity Department
      Trade & Reference Division
      Houghton Mifflin Harcourt
      215 Park Avenue South
      New York, NY 10003
      Telephone: (212) 420-5846
      Fax: (212) 420-5850
      E-mail: trade.publicity@hmhco.com

      Library Promotions
      Please direct children’s publicity inquiries for Houghton Mifflin Harcourt Trade & Reference children’s titles to:

      Children’s Publicity Department
      Trade & Reference Division
      Houghton Mifflin Harcourt
      222 Berkeley Street
      Boston, MA 02116
      Telephone: (617) 351-5968
      E-mail: childrens.publicity@hmhco.com

      Electronic Licensing
      For library Promotions, including author events, catalogs, and promotional materials, please contact:

      ATTN: Institutional Marketing
      Children's Books Department
      Houghton Mifflin Harcourt
      222 Berkeley Street
      Boston, MA 02116
      E-mail: childrens.publicity@hmhco.com

      ATTN: Institutional Marketing
      Clarion Books
      Houghton Mifflin Harcourt
      215 Park Avenue South
      New York, NY 10003
      E-mail: childrens.publicity@hmhco.com

    • For Electronic Publishing support, including electronic data about HMH Trade & Reference titles, ebooks, and other digital materials, please contact Electronic_Publishing@hmhco.com.

      Please include your company name, address, phone number, e-mail address, Web site, and all other contact information. Also, please include the type and format of information you are requesting, as well as the types of books you sell.

      Houghton Mifflin Harcourt Trade Division can provide electronic information to wholesalers and retailers in the following formats:
      ASCII
      EDI
      ONIX

      For more information, please visit http://www.hmhbooks.com/epub

  • Contacting Authors

    • If you would like to write a letter to an author of a general interest fiction or nonfiction book, you can send it to Houghton Mifflin Harcourt and we will forward it to him/her. Our policy is not to give out authors' addresses to protect their privacy. Please address letters as follows:

      Author's Name
      c/o Houghton Mifflin Harcourt, Trade Division,
      Adult Editorial
      222 Berkeley Street
      Boston, MA 02116

      If you would like to write a letter to a children's book author, you can send it to Houghton Mifflin Harcourt and we will forward it to him/her. Our policy is not to give out authors' addresses to protect their privacy. Please address letters as follows:

      Author's Name
      c/o Houghton Mifflin Harcourt Children's Books
      222 Berkeley Street
      Boston, MA 02116

      To book a children's book author for an event, visit our booking page HERE.

  • Desk and Review Copies

    • Please email review copy requests to the Trade Publicity Department Trade.Publicity@hmhco.com with the title of the requested book, your full contact information, and the information for the publication you write for if you are a freelancer.

  • General Contact Information

    • Click HERE to contact us

    • Any questions relating to Houghton Mifflin Harcourt children's books should be addressed to our Children's Books Department. The department can be reached via e-mail at Childrens.Publicity@hmhco.com, or by regular mail at the following address:

      Children's Publicity Department
      Trade Division
      Houghton Mifflin Harcourt
      222 Berkeley Street
      Boston, MA 02116

    • Houghton Mifflin Harcourt reference works:
      Any questions relating to Houghton Mifflin Harcourt Company reference books should be addressed to our Dictionary Editorial Department. The department can be reached via regular mail at the following address:

      Dictionary Editorial Department Trade Division Houghton Mifflin Harcourt 222 Berkeley Street Boston, MA 02116

      Larousse/Chambers Dictionaries:
      Any questions relating to Larousse/Chambers reference books should be addressed to our sales team via e-mail at larousse_chambers@hmhco.com.

    • Donation requests may be submitted to hmh.csr@hmhco.com for consideration on a case-by-case basis.

    • Our catalog carries a listing only of Houghton Mifflin Harcourt Trade books that are currently available or coming soon. Good sources for information on out-of-print books are Bibliofind and Alibris.

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