Houghton Mifflin Harcourt
Houghton Mifflin Harcourt
Customer Care Online Service Center
Customer Care Online Service Center

Frequently Asked Questions regarding placing an order on the Free Materials Order Site

First time visitor or just getting started? Our document overview or training video of the order process may be helpful.

New Paid Order with Free Materials Questions | Repeat Consumables Order Questions | General Questions
New Paid Order with Free Materials Questions
  1. What do I do if I cannot find the form for the program I am looking for?

    Please visit the Contact Us page and they will provide the gratis order form you require.

    Please Note: Gratis forms for pre-2009-2010 adoptions are not posted on the website, but can be requested through Contact Us.

  2. What information do I need to have in order to complete the request?

    You need to have documentation showing the number of student editions purchased for each grade level in order to complete the request.

  3. What if the sales order was shipped to my district and I need the free materials sent to my school?

    We are more than happy to ship your free materials to the school. Please complete the request on the Customer Care website and provide documentation showing the number of student editions you asked to be purchased by the district.

  4. What if I cannot find the program I am looking for on the website?

    Please visit the Contact Us page to obtain Sales Support contact information.

  5. What do I do if the website is not giving me the proper ratios for the quantity of PE’s we purchased?

    Contact your HMH Sales Representative.

  6. What do I do if the student edition isbn does not match in Customer Care?

    Please visit the Contact Us page to obtain Sales Support contact information.

  7. What do I do if the isbn is not listed on Customer Care?

    Please visit the Contact Us page to obtain Sales Support contact information.

  8. What do I do if the description does not match the isbn?

    Please visit the Contact Us page to obtain Sales Support contact information.

  9. What do I do if I want to choose two workbooks but the form says “choose one”?

    Contact your HMH Sales Representative.

  10. What do I do if I need to order teaching materials for the order and the form will not let me change quantities?

    Contact your HMH Sales Representative.

  11. How do I change the quantity after I’ve I submitted my order?

    Please visit the Contact Us page to obtain Houghton Mifflin Harcourt Customer Service contact information.

  12. What do I do if the website is not giving me the proper ratios for the quantity of PE's we purchased?

    Contact your HMH Sales Representative.

  13. What do I do if the student edition isbn does not match in Customer Care?

    Please visit the Contact Us page to obtain Houghton Mifflin Harcourt Customer Service contact information.

  14. What do I do if the Isbn is not listed on Customer Care?

    Please visit the Contact Us page to obtain Houghton Mifflin Harcourt Customer Service contact information.

  15. What do I do if the description does not match the isbn?

    Please visit the Contact Us page to obtain Houghton Mifflin Harcourt Customer Service contact information.

  16. What do I do if I want to choose two workbooks but the form says "choose one"?

    Contact your HMH Sales Representative.

  17. What do I do if I need to order teaching materials for the order and the form will not let me change quantities?

    Contact your HMH Sales Representative.

  18. How do I change the quantity after I've I submitted my order?

    Please visit the Contact Us page to obtain Houghton Mifflin Harcourt Customer Service contact information.

Repeat Consumables Order Questions
  1. What do I do if I cannot find the form for the program I am looking for?

    Please visit the Contact Us page to obtain Sales Support Contact Information and they will provide the gratis consumables re-order form you require.

  2. When may I submit a request to refill my consumables?

    The consumables can be requested each year beginning the 2nd year of the adoption through the life of the adoption.

  3. How do I determine the quantity of consumables that I can request?

    We will fill consumable requests at the same ratio as the student editions purchased. You should check to see how many student editions were purchased for each grade level before submitting a request through this website.

  4. What if the 1st year adoption order was sent to a district and I need my refill consumables sent to my school?

    In this case, the district will have to request workbooks. Because the order history is at the district address, the repeat workbooks will have to be ordered through the district in order to check the total quantities and ISBNs. Your district can send in a request to ship to the individual schools, but they must place the entire refill order request at one time.

  5. What if I cannot find the program I am looking for on the website?

    Please visit the Contact Us page to obtain Sales Support contact information.

  6. What do I do if my state, subject, program, or district is not listed?

    Contact HMH Sales Support at 1-800-426-6577.

  7. What do I do if the district warehouse/office location is incorrect?

    Contact HMH Sales Support at 1-800-426-6577.

  8. What do I do if the school ship to address is not correct?

    Contact HMH Sales Support at 1-800-426-6577.

  9. How do I change the contact for “attention to”?

    Please visit the Contact Us page to obtain Houghton Mifflin Harcourt Customer Service contact information.

  10. How do I change the date in to ship the order?

    Please visit the Contact Us page to obtain Houghton Mifflin Harcourt Customer Service contact information.

  11. How do I change the Special Delivery Information?

    Please visit the Contact Us page to obtain Houghton Mifflin Harcourt Customer Service contact information.

  12. How do I find out what we received free last year?

    Please visit the Contact Us page to obtain Houghton Mifflin Harcourt Customer Service contact information.

  13. How do I change the quantity to an order I have submitted?

    Please visit the Contact Us page to obtain Houghton Mifflin Harcourt Customer Service contact information.

  14. What do I do if my state, subject, program, or district is not listed?

    Please visit the Contact Us page to obtain Sales Support contact information.

  15. What do I do if the district warehouse/office location is incorrect?

    Please visit the Contact Us page to obtain Customer Service contact information.

  16. What do I do if the school ship to address is not correct?

    Please visit the Contact Us page to obtain Customer Service contact information.

  17. How do I change the contact for "attention to"?

    Please visit the Contact Us page to obtain Houghton Mifflin Harcourt Customer Service contact information.

General Questions
  1. How can I find out who my sales rep is?

    Please visit the Contact Us page to obtain Sales Support Contact Information.

  2. How do I get a virtual sampling password?

    Call 800-426-6577, press Option 4.

  3. How do I get a cost proposal?

    Contact your rep. If you do not know who your sales rep is, please visit the Contact Us page to obtain Sales Support Contact Information.

  4. Can you get a message to my rep?

    Please visit the Contact Us page to obtain Sales Support Contact Information.

  5. Who do I call for an in-service?

    Contact your Sales Representative.

  6. What if I can’t find my School?

    If you are a Public or Parochial School, select School-Public or Parochial, enter your zip and select your district. If your School Name is not available in the drop down box select Can’t find your school? and you can enter your school information.

    If this does not help, please contact us.

  7. What if I can't find the answer to my question?

    Please visit the Contact Us page to obtain Houghton Mifflin Harcourt Customer Service contact information.